Administrative Assistant Manager
Job Location: San Francisco, CA
Job Responsibilities and Requirements: Supervise, train, coach, counsel, and develop Administrative assistants in order to ensure efficient Client Service to the partners/managers that they support. Ability to interact with Partners, Principals, and Senior Managers of the Deloitte U.S. Entities regarding situations that may contain privileged, sensitive, personal and confidential topics. The impact on motivation and influence of others is crucial to the success of the job. Attention to fairness, equity and perception must be a constant focus of this position. Job Responsibilities: Develop and maintain strong working relationships with business partner leadership team Develop and manage strong relationships with supervised Administrative assistants, internal clients, and Deloitte Services Coach, counsel, mentor, and evaluate Administrative Assistant Staff Roll out regional/national initiatives as requested Interact with Deloitte U.S. Entities leaders on a daily basis Manage a group of clientserving Administrative assistants Work with internal clients to set expectations of the Administrative Assistant supporting them Manage budget effectively as outlined by the AA Manager Review headcount forecast by period Align Administrative assistants to clients to ensure efficiency and effectiveness Coordinate backup coverage for Administrative assistants on PTO, LOA, etc. Develop business cases for additional/replacement support Interview candidates for open AA positions/make hiring recommendations Coordinate new hire setup and orientation/training Lead regular meetings with AA Staff Maintain various Distribution lists Maintain log of operational support issues and elevate as required Coordinate AA internal moves and changes Track and enforce mandatory and asneeded training for Administrative assistants Work in conjunction with other shared services channels to provide seamless service Delivery to all clients Collaborate with other AA supervisors and Manager to discuss best practices Qualifications 5 8 years of relevant experience supervising others, in a large corporate environment preferred Ability to develop strong working relationships with people of all levels Ability to analyze/interpret difficult situations, and quickly make recommendations for resolution MS Office experience Experience with CRM, time & expense reporting, other related databases a plus Ability to work independently and manage multiple priorities Creative problemsolver; ability to develop innovative solutions to complex issues.
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