Casino Cage Manager

• Ability to perform and understand the duties of all Cage supervisory positions.
• Plans staff scheduling needs in correlation with business needs and/or casino guest delivery standards in mind.
• Plan, participate and/or attend departmental meeting to update managerial staff of all necessary information regarding relevant Cage activities and communicate back to staff pertinent information from colleagues to Cage employees.
• Ability to write routine correspondence and to speak effectively to the public, employees and
  customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Train cage team members to perform job at or above standards.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times.
• Maintains a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and
  company policies.
• Attend all meetings when requested.
• Assist in other duties and projects as assigned.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced,
  casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Position may require working nights, weekends and holidays as required and is contingent upon a favorable outcome of a background investigation and drug screening.

• Guest Focus —Strive for high guest satisfaction, going out of way to be helpful and pleasant, making it as easy as possible on the guest rather than self, department, or organization.
• Communication —Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed. Communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
• Teamwork —Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
• Accountability —planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with Team Member policies and procedures, willing to learn.
• Committed to Safety —Complies with safety instructions, observing safe work practices, and provides input on safety issues.
• People Management —Set clear expectations, reviewing progress, providing feedback and guidance, holding people accountable.
• Business Acumen —Understands industry trends, business concepts, economic development, as well as the possibilities and constraints of the environment in which the service is provided, takes advantage of opportunities that enhance the value of the product or service, understands the principles of financial and human resource management.
• Attendance and Dependability - Report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.
• Ethics and Professionalism - Exhibits a professional manner at all times in working with others both inside and out side the company. Adheres to Company policies, best business practices and appropriate professional ethics in all situations.